Orders & Returns

Returns

At Night Jackal Distillery, we take pride in our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy.

To initiate a return, please email us at info@nightjackaldistillery.com within 14 days of receiving your order. Please include your order number, your name and address, details of the product, and the reason for the return in your email.

Cancellations

If you need to cancel your order, please do so within 24 hours of purchase. Unfortunately, we cannot cancel orders after this time as they will have already been processed for shipping.

Changing Orders

We are unable to make changes to orders once they have been placed. Please ensure that you have selected the correct products before completing your purchase.

Refunds

Refunds will be processed within 30 days of receipt of the returned item(s). Please allow up to 10 working days for the funds to reflect in your account. If you receive a refund, the cost of the original shipping will not be refunded unless the item is faulty.

Faulty Items

If you receive a faulty item, please contact us within 14 days of receiving your order. We will replace the item at no extra cost to you. If we are unable to replace the item, we will issue a refund.

Wrong Orders

If you receive the wrong order, please contact us within 2 days of receiving your order. We will arrange for a courier collection and send you the correct item(s) as soon as possible.

Returns Process

To return an item, it must be unopened, sealed, and in its original packaging. The postage of the return is the responsibility of the purchaser and is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please note that returns and exchanges apply only to purchases made from the Night Jackal Distillery website and do not apply to items purchased at any retail location or from our stockists.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

We hope that you are completely satisfied with your purchase from Night Jackal Distillery. If you have any questions or concerns regarding our return policy, please email us at info@nightjackaldistillery.com.