Shipping Policy
At Night Jackal Distillery, we are committed to ensuring your order is delivered promptly and securely. Below are the details of our shipping and delivery process to help you plan your purchase with confidence
Delivery Location
• We currently ship only within South Africa.
• We do not offer international shipping at this time
Order Processing Time
• Orders are processed and prepared for shipping within 2 working days of payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day
Shipping Options
• Free Shipping: Orders over R1000 qualify for free delivery.
• Standard Delivery Fee: A R95 delivery fee applies to orders under R1000.
• Signature Required: All deliveries require a signature upon receipt. To avoid delays, please provide a daytime delivery address where someone will be available to sign for the parcel between 9 AM and 5 PM
Tracking Your Order
• Once your order is processed, you will receive a confirmation email with your tracking number.
• Use this tracking number to trace your parcel online or contact the courier service directly for updates
Delivery Time
• Standard Delivery: Orders are typically delivered within 2–4 working days of purchase.
• Outlying Areas: Deliveries to remote or outlying areas may take up to 8 working days
Delivery Date and Time
• Specific Delivery Requests: While we strive for timely deliveries, we cannot guarantee a specific delivery date or time.
• If you require delivery on a specific day or time, please contact the courier service directly with your tracking number to make arrangements
Delivery Address
• Please ensure the delivery address provided at checkout is correct.
• Address Changes: Once your order has been processed, we are unable to change the delivery address
Important Notes
• Ensure someone is available to sign for the delivery during the specified hours.
• If your order is undeliverable due to incorrect address details or no one being available to sign, additional fees may apply for redelivery
Need Help?
If you have questions or concerns about your shipment, please contact us:
• Email: info@nightjackaldistillery.com
We are here to assist you and ensure your delivery experience is smooth and hassle-free.
At Night Jackal Distillery, we value your trust and aim to provide exceptional service alongside our premium spirits. Here’s everything you need to know about our orders and return policies.
Returns Policy for Alcoholic Beverages
Due to the nature of our products, certain conditions apply for returns:
1. Defective or Damaged Items
If your order arrives defective, damaged, or expired, please notify us within 7 days of receiving it. We’ll replace the item or issue a refund promptly.
2. Incorrect Orders
Received the wrong product? Contact us immediately, and we’ll arrange for the correct item to be sent or issue a refund—your choice.
3. Non-Returnable Items
• Opened or partially consumed bottles (except in cases of defect).
• Products returned due to a change of mind or dissatisfaction with taste.
Return Conditions
To be eligible for a return, ensure the following:
• The item is in its original, unopened condition with the seal intact.
• The original packaging is included.
• Proof of purchase (e.g., receipt or invoice) is provided.
• The return request is submitted within 7 days of delivery.
Refunds
We’re committed to ensuring a smooth refund process:
1. Eligibility
Refunds are available for:
• Defective, damaged, or expired items.
• Incorrect items delivered.
2. Process
• Refunds will be issued to your original payment method within 7–14 business days after approval and receipt (if applicable).
• Partial refunds may apply if only part of the order is affected.
How to Request a Return
Follow these simple steps to request a return:
1. Contact Us
Email info@nightjackaldistillery.com within 7 days of delivery with the following:
• Order number.
• Description of the issue.
• Photos of the product and packaging (if defective or damaged).
2. Follow Instructions
Our team will review your request and provide further steps for the return process.
Exclusions
Returns or refunds will not be provided for:
• Items stored incorrectly (e.g., exposed to heat, sunlight, or improper handling).
• Opened or partially consumed products unless defective.
• Items without proof of purchase.
Shipping Costs for Returns
1. If We’re at Fault
We’ll cover return shipping costs for defective or incorrect items.
2. Customer-Requested Returns
For other returns, shipping costs may be the customer’s responsibility.
We recommend using a trackable shipping method to ensure safe delivery of returned items.
Order Tracking
Once your order is processed, you’ll receive a confirmation email with your order details and a tracking number. Use this number to track your parcel online or by contacting the courier service directly.
Our Commitment to You
At Night Jackal Distillery, your satisfaction is our priority. We’re here to address any concerns and ensure a positive experience with every order.
For any questions or assistance, don’t hesitate to contact us:
📧 Email: info@nightjackaldistillery.com