At Night Jackal Distillery, we value your trust and aim to provide exceptional service alongside our premium spirits. Here’s everything you need to know about our orders and return policies.
Returns Policy for Alcoholic Beverages
Due to the nature of our products, certain conditions apply for returns:
1. Defective or Damaged Items
If your order arrives defective, damaged, or expired, please notify us within 7 days of receiving it. We’ll replace the item or issue a refund promptly.
2. Incorrect Orders
Received the wrong product? Contact us immediately, and we’ll arrange for the correct item to be sent or issue a refund—your choice.
3. Non-Returnable Items
• Opened or partially consumed bottles (except in cases of defect).
• Products returned due to a change of mind or dissatisfaction with taste.
Return Conditions
To be eligible for a return, ensure the following:
• The item is in its original, unopened condition with the seal intact.
• The original packaging is included.
• Proof of purchase (e.g., receipt or invoice) is provided.
• The return request is submitted within 7 days of delivery.
Refunds
We’re committed to ensuring a smooth refund process:
1. Eligibility
Refunds are available for:
• Defective, damaged, or expired items.
• Incorrect items delivered.
2. Process
• Refunds will be issued to your original payment method within 7–14 business days after approval and receipt (if applicable).
• Partial refunds may apply if only part of the order is affected.
How to Request a Return
Follow these simple steps to request a return:
1. Contact Us
Email info@nightjackaldistillery.com within 7 days of delivery with the following:
• Order number.
• Description of the issue.
• Photos of the product and packaging (if defective or damaged).
2. Follow Instructions
Our team will review your request and provide further steps for the return process.
Exclusions
Returns or refunds will not be provided for:
• Items stored incorrectly (e.g., exposed to heat, sunlight, or improper handling).
• Opened or partially consumed products unless defective.
• Items without proof of purchase.
Shipping Costs for Returns
1. If We’re at Fault
We’ll cover return shipping costs for defective or incorrect items.
2. Customer-Requested Returns
For other returns, shipping costs may be the customer’s responsibility.
We recommend using a trackable shipping method to ensure safe delivery of returned items.
Order Tracking
Once your order is processed, you’ll receive a confirmation email with your order details and a tracking number. Use this number to track your parcel online or by contacting the courier service directly.
Our Commitment to You
At Night Jackal Distillery, your satisfaction is our priority. We’re here to address any concerns and ensure a positive experience with every order.
For any questions or assistance, don’t hesitate to contact us:
📧 Email: info@nightjackaldistillery.com
